1 jobs found in south saint paul

SG has a fantastic opportunity! We are currently looking for seasoned Customer Experience Associates to join our Customer Experience Department. On this position the Customer Experience Associate will be responsible for engaging in customer interactions, both via inbound phone calls as well as offline activities, including but not limited to processing holds and responding to customer emails. This position requires the associate to create a great customer experience through each interaction while focusing on first call resolution. Other responsibilities include:   Provide a first class experience to customers in our inbound call center contacting us to place their orders or resolve any concerns   Conduct offline service activities, including but not limited to responding to customer emails and processing holds   Recognize trends in customer complaints and notify supervisors. Provide recommendations for continuous process...