FIREARMS SERVICE MANAGER - Beretta USA Careers
- Beretta USA Corp.
- Accokeek, MD, USA
Job Description
Firearms Service Manager
JOB SUMMARY/OBJECTIVE:
The objective of the Firearms Service Manager is to ensure timely, accurate and efficient firearms servicing to Beretta’s customers.
ESSENTIAL JOB FUNCTIONS:
Establish and maintain Beretta service objectives. Constantly monitor service objectives and take corrective action when service objectives are not being met.
Function as the Beretta Consumer Service Advocate to resolve issues between consumers and service centers.
Determine, develop, tailor and maintain the most effective and efficient service structure to support Beretta service objectives.
Establish and maintain oversight over outsourced service centers to ensure that national customer service objectives are being met.
Ensure that service centers, including Accokeek service personnel, are sufficiently trained and certified to perform effective service functions.
Develop and maintain standardized procedures to ensure efficiency and consistency of service functions.
Oversee Accokeek Service Center operations and ensure that all corporate functional requirements are accomplished.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Assist the Gunsmith Team Leader in the management of the Accokeek Service Center.
Travel to shoots/demo/service center visits as necessary.
Perform other duties as assigned.
Manual dexterity to perform intricate repairs.
Raising and transporting up to 50 pounds (boxes of guns, equipment, etc.).
Bending and reaching to obtain parts and products.
QUALIFICATIONS/ABILITIES:
Ability to travel up to 25%. Strong leadership and management skills required.
Extended knowledge of firearms service procedures.
Ability to work with machines and tools/hand tools.
Excellent customer relations & service skills.
Excellent communication and training skills, including understanding of various communications technologies available to promote effective and efficient communication and training.
EXPERIENCE/EDUCATION:
High School Diploma required.
Gunsmith Certification preferred.
3+ years of experience successfully managing a customer service organization or combination of education and work experience.
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Welcome and thank you for your interest in pursuing a career with Beretta U.S.A. Corp. At Beretta we pride ourselves in offering a professional, challenging and exciting work environment where each employee has plenty of opportunities to make a difference and grow with the company.
Since 1526, working at Beretta has meant sharing a passion for what we do, being committed to quality and helping maintain the company on the cutting edge of technology, quality and progress. Therefore, skills, experience, commitment and initiative are all qualities that are appreciated and rewarded at Beretta.
Please take a moment to read about the traditions and the benefits that you would enjoy as a Beretta employee.
We look forward to welcoming you aboard!
Beretta is an Equal Opportunity Employer.
More about Beretta's recruiting process
Beretta does not accept unsolicited resumes and/or resumes that do not clearly identify any currently open position. Candidates must meet the minimum requirements for the position in order to be considered applicants. Applicants will be contacted only if an interview is in the process of being scheduled. Due to the very high volume of resumes we receive, Beretta does not accept telephone inquiries.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Beretta, please call 301-283-2191 ext. 1250 or e-mail us at EmployMe@berettausa.com.
Beretta U.S.A. Benefits
HOLIDAYS
The company provides 10 paid holidays each year.
PAID SICK DAYS
40 hours of paid sick leave per year (during the first year of employment sick leave is accrued at the rate of 4 hours per month beginning the first month after 30 days of service).
Years of Service Vacation
1-4 years 80 hours
5-9 years 120 hours
10 or more years 160 hours
INSURANCE
Beretta provides a comprehensive health insurance package that includes a Medical, Dental, Vision and a Prescription Drug Plan. Benefits begin the first of the month following 3 months of continuous full-time service for non-exempt (hourly) employees and the first of the month following the date of hire for exempt (salaried) employees. Life Insurance is valued at two times the annual base wage. Long and Short-Term Disability Insurance eligibility begins at one year of continuous full-time service.
TUITION REIMBURSEMENT
Tuition reimbursement for job related courses are available after 3 months of full-time regular service. Beretta will reimburse 85% tuition, laboratory and registration fees upon successful completion of course for qualified educational programs.
BERETTA USA CORPORATION 401(k) AND PROFIT SHARING PLAN
The Plan's 401(k) contributions consist of salary deferral compensations made by employees and a contribution made by Beretta which equals 3% of compensation.
Eligibility
All employees of Beretta U.S.A., except leased employees, are eligible to participate in the Plan. You become a participant in the Profit Sharing portion of the Plan on your date of hire. You become a participant in the 401(k) portion of the Plan after you complete 1 year of service.
Years of Service
A year of service is a 12 month period in which you have 1000 hours of service.
Profit Sharing Contribution
Beretta makes a discretionary contribution based on profits. Employees who complete a year of service during the Plan Year share in the Profit Sharing Contribution.
Beretta U.S.A. Traditions
Annual Attendance Lotto
After 1 year of service and meeting the attendance qualifications three (3) employees are randomly chosen to receive a monetary award each December.
Turkey Drive
As a token of our appreciation each November each employee receives a Turkey to celebrate the Thanksgiving Holiday.
Children's Holiday Party
The children of all Beretta U.S.A. employees are invited to attend a Holiday Party given every December at the Beretta U.S.A. Accokeek, MD facility.
Beretta USA Corp. – 17601 Beretta Drive – Accokeek, MD 20607
