Dec 09, 2020


  • Beretta USA Corp.
  • Accokeek, MD, USA
Full time Firearms Industry Customer Service Installation-Maint-Repair

Job Description

Firearms Service Manager

Full Time Regular
Requisition ID: 1179


The objective of the Firearms Service Manager is to ensure timely, accurate and efficient firearms servicing to Beretta’s customers.   



 Establish and maintain Beretta service objectives. Constantly monitor service objectives and take corrective action when service objectives are not being met.  

 Function as the Beretta Consumer Service Advocate to resolve issues between consumers and service centers.  

 Determine, develop, tailor and maintain the most effective and efficient service structure to support Beretta service objectives. 

 Establish and maintain oversight over outsourced service centers to ensure that national customer service objectives are being met.   

Ensure that service centers, including Accokeek service personnel, are sufficiently trained and certified to perform effective service functions.    

Develop and maintain standardized procedures to ensure efficiency and consistency of service functions.   

Oversee Accokeek Service Center operations and ensure that all corporate functional requirements are accomplished.   



 Assist the Gunsmith Team Leader in the management of the Accokeek Service Center.   

Travel to shoots/demo/service center visits as necessary.  

 Perform other duties as assigned.  

 Manual dexterity to perform intricate repairs.  

 Raising and transporting up to 50 pounds (boxes of guns, equipment, etc.).  

 Bending and reaching to obtain parts and products.  



Ability to travel up to 25%. Strong leadership and management skills required.   

Extended knowledge of firearms service procedures.  

Ability to work with machines and tools/hand tools.   

Excellent customer relations & service skills.  

Excellent communication and training skills, including understanding of various communications technologies available to promote effective and efficient communication and training.   



High School Diploma required.  

Gunsmith Certification preferred.  

 3+ years of experience successfully managing a customer service organization or combination of education and work experience. 







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Company Address

17601 Beretta Dr, Accokeek, MD 20607

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