Nov 04, 2020

District Service Manager, Marine Division - Home Office/Field Position

  • Yamaha
  • Remote (Boston, MA, USA)
Full time Boating/ Marine Industry Fishing Industry Outdoor Industry General Business Management Operations Remote/ Work from Home Training

Job Description

The District Service Manager provides technical support in assigned geographical area for Retail Customers, Yamaha Dealers, and OEM Boat Builders. He / She may provide support outside of assigned geographic area. This position should be able to address all

Yamaha Motor Corporation, U.S.A. is a growing and dynamic organization with superb products that includes motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, boats, outdoor power equipment, race kart engines, accessories, apparel, and much more! We are a company of enthusiasts and have passion for our products.

Yamaha has an excellent opportunity for a District Service Manager to join our Marine Division in Boston, MA .  The District Service Manager provides technical support in an assigned geographical area for Retail Customers, Yamaha Dealers, and Internal Customers. You will also provide support outside of assigned geographic area as needed. This position should be able to address all levels of complex technical issues.


Specific duties include, but are not limited to:

  • Provide counsel to retail customers through assigned customer relation visits and Yamaha Marine dealers through assigned technical visits.
  • Train new Marine dealers in business operations and processes of Yamaha, including system books and libraries.
  • Plan and execute mini clinics and dealer development visits. Review Marine Link profile(s) to determine recommendations and suggestions for dealer improvement.
  • Present annual Marine Technical update seminars, as assigned (i.e., arranging invitations, curriculum training and answering product questions).
  • Provide technical support to the corporate display at boat shows, OEM events, fishing tournaments, and other events, as required.
  • Communicate on item related to service issues by completing timely Yamaha Customer Relationship Management System (YCRMS) Reports, Monthly Reports and Market Information Reports.
  • Work with District Marketing Managers to improve the dealer network by coordinating assigned Boat Shows and responding to unassigned inquiries.
  • Manage a business travel budget, keeping current and accurate all required expense documentation and maintain company issued vehicles, equipment, and Yamaha supplies
  • Associates degree (preferably in Marine Technology), or equivalent Marine industry Service certifications.


Requirements:

  • Associates degree (preferably in Marine Technology), or equivalent Marine industry Service certifications
  • Minimum 3-5 years Marine industry Service experience, troubleshooting and repairing outboard engines.
  • Minimum 2-3 years experience in rigging and maintenance of boat fuel and electrical systems (may run concurrently with Service experience).
  • Excellent record in providing superior customer service on technical issues at a dealership, another division within Yamaha Motor Corp., or a boat builder.
  • Must be proficient in MS Office (i.e., Word, Excel, Outlook).
  • Must have a proven record of good administrative skills and be able to utilize business software.  
  • Good writing skills required.
  • Clean driving history required.

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer

 

Company Address

1270 Chastain Road Kennesaw, GA 30144

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