Jan 05, 2021

Watercraft District Service Manager

  • Yamaha
  • Newark, NJ, USA
Full time Boating/ Marine Industry Fishing Industry Outdoor Industry General Business Management Operations Remote/ Work from Home Training

Job Description

Job Brief

The District Service Manager provides technical support in assigned geographical area for Retail Customers, Yamaha Dealers, and Internal Customers. He / she may provide support outside of assigned geographic area.


Yamaha Motor Corporation, U.S.A. is a growing and dynamic organization with superb products that includes motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, boats, outdoor power equipment, race kart engines, accessories, apparel, and much more! We are a company of enthusiasts and have passion for our products.

Yamaha has an excellent opportunity for a District Service Manager to join our Watercraft Group in IN, OH, PA, DC, MD, DE, NJ, NY, CT, RI, MA, VT, NH, ME. The District Service Manager provides technical support in an assigned geographical area for Retail Customers, Yamaha Dealers, and Internal Customers. You will also provide support outside of assigned geographic area as needed. This position should be able to address all levels of complex technical issues.

Specific duties include, but are not limited to:
▪ Provide counsel to retail customers through assigned customer relation visits and Yamaha WaterCraft dealers through assigned technical visits.
▪ Train new WaterCraft dealers in Yamaha business operations and processes, including system books and libraries.
▪ Plan and execute mini clinics and dealer development visits. Provide recommendations and suggestions for dealer improvement.
▪ Present annual WaterCraft Technical update seminars, as assigned (i.e., arranging invitations, curriculum training and answering product questions).
▪ Provide technical support to the corporate display at boat shows, corporate events, and other events, as required.
▪ Communicate on items related to service issues by completing timely Yamaha Customer Relationship Management System (YCRMS) Reports, Monthly Reports and Market Information Reports.
▪ Work with District Managers to improve the dealer network and support assigned Boat Shows and events
▪ Manage a business travel budget, keeping current and accurate all required expense documentation and maintain company issued vehicles, equipment, and Yamaha supplies

• Associates degree (preferably in Marine Technology or Powersports business), or equivalent Marine industry/Powersports Service certifications.
• Minimum 3-5 years Marine/powersports industry Service experience, troubleshooting and repairing Marine and powersport products.
• Excellent record in providing superior customer service on technical issues at a dealership, another division within Yamaha Motor Corp., or a boat builder.
• Must be proficient in MS Office (i.e., Word, Excel, Outlook)
• Strong written and oral communication skills
• Must have a clean driving record and valid driver’s license required.

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer

Company Address

1270 Chastain Road Kennesaw, GA 30144

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