Sportfish Outfitters Retail Store Manager
Sportfish Outfitters is looking for a Retail Store Manager. Be part of a great work environment with a great customer base of friends, boat owners, and marine professionals. If you want to be appreciated for your skills and thrive on organizing processes and making daily operations run smoothly with a team, this position is for you. A daily fun, flexible, and laid back but professional work environment is what we strive for.
About Sportfish Outfitters
Sportfish Outfitters is a unique business that was created to fill a niche in the marine and boating supplies market. Sportfish Outfitters specializes in marine supplies and outdoor gear for both sportfish professionals and owner operators of center console boats. We firmly believe that a retail store should be a fun environment that’s inviting for customers and also is a source of knowledge and expertise. Even though Sportfish Outfitters fulfills the needs of it’s customers by shipping product both domestic and international and does high sales volume, the store vibe is not like a big box store, it’s a local shop feel. Using Shopify as a platform, we sell through multiple channels including store walk in, online, as well and text and phone orders.
About Jupiter Florida
Jupiter is a boating and water-sports hub and ideal location for a growing outdoor and marine supply store. The town is growing rapidly in popularity for its laid back coastal lifestyle and is a great spot for social activities as well as raising a family. If you’re considering a move for work, Jupiter is a great place to relocate to.
About the Position
Sportfish Outfitters Retail Store Manager Location: Jupiter, Florida
Full Time
Sportfish Outfitters is seeking to hire a full time Retail Store Manager to fill a critical role within our company. The Retail Store Manager (RSM) will handle the day to day operations of our Jupiter store location as well as processing orders both online, by text and phone, and in store. They will be responsible for inventory ordering and stocking, merchandising, and product ordering for daily customer orders and requests. Daily tasks such as product shipping and receiving, order processing, and restocking will be delegated by the RSM to part time employees in the shop. The RSM will be in charge of employee scheduling. Marine supply product knowledge is not required but an interest and some boating experience is preferred. Previous experience in retail or customer service is required. The business owner is available to assist the RSM in any facet necessary and simple tasks should be delegated to part time employees throughout the day.

The Retail Store Manager will be responsible for a variety of critical tasks, including but not limited to:

Inventory and Product Management

• Monitor store inventory levels and plan for daily/weekly needs
• Work with distributors and vendors to order all inventory for store retail sales as well as customer orders received online, in store, and by text/phone
• Process orders and communicate with customers regarding their order

Customer Service

• Create an impeccable customer experience in the shop through every interaction with customers and train each employee to do the same
• Become an expert on the Sportfish Outfitters business model
• Assist in training team of retail sales associates
• Work with customers, distributors, and vendors on returns, escalated issues, and inventory matters
• Monitor online sales and customer service

Staffing

• Assist business owner with hiring and training shop employees
• Oversee scheduling of part time employees
• Delegate simple daily tasks to part time employees

Skills and Experience Required
(Please don’t apply if you don’t hit each requirement.)

• 2+ years of experience in a customer service environment
• Experience with receiving/inventory management and/or merchandising
• Excellent interpersonal communication and customer service skills
• Detail oriented problem solver, capable of making and implementing decisions quickly
• Strong organizational skills

A little bit about us. We:
• Work hard because we love what we’re doing, but also appreciate the need for free time and flexibility
• Value enthusiasm, willingness, collaboration and positive energy, often over experience
• Put our customers' experience with Sportfish Outfitters into every decision
• Want someone who is both organized & detail oriented
• Feel that every product, communication and interaction is an opportunity to build our
brand
• Believe that we are building something unique and different that the rest of our industry
• Will offer bonus and/or profit sharing after 1 year of successful performance
• Are seeking someone who has aspirations of growing with our company and as a business
professional

The Good Stuff
Salary: $50,000, will offer bonus and/or profit sharing after 1 year of successful performance

*We are seeking someone who has aspirations of growing with our company, there will be room for advancement for the right person*

Store hours: Store is open M-F 8-6 and Weekends 9-3. Retail Store Manager is expected to work a 40 hour work week with a flexible schedule within store hours. Business Owner, Retail Store Manager and part time Employees share the responsibility of opening and closing.

Vacation: 2 weeks accrued through the year
Sick Pay: 5 days
Perks: Employees get marine supplies and outdoor gear at cost for their personal use.
How to apply:
• Go online tosportfishoutfitters.com
• Go to job opportunities link and open PDF application
• Copy and paste application into an email
• Send email to jobs@sportfishoutfitters.com with application responses in body of email and
attach PDF resume.
• We will contact you if we feel you qualify to set up a phone interview