The Customer Experience Specialist maintains and expands relationships with Brand(s), Retail, and Departmental Partners and Direct to Consumer customers. Working primarily with either a Sales, Customer, Order desk, or Digital Media focus the Customer Experience Specialist is responsible for achieving strategic goals. The CES represents several brands and is responsible to maintain knowledge and adaptability for all the brands and multitasking required. They will also pick up the torch and help as the workload shifts throughout the season. All CES’s are responsible to ensure the Customer Experience is exceptional and processes are improved and followed. We work to follow procedures when they are established and create them where they do not exist with the end goal of creating consistency, so our customers will get a pleasant experience that will always meet their expectations.
ACCOUNTABILITIES AND PERFORMANCE MEASURES
We are an outdoor gear company with the singular focus of providing the absolute best gear a whitetail hunter could ever conceive. In other words, the gear that we would hunt in.
With the pillars of Quality, Innovation, and Customer Service, our goal is to overdeliver, outperform and provide the gear that lasts a lifetime. We continually seek innovative materials that are lighter, more breathable, more insulating, and more challenging to spot. We rigorously test every piece of equipment to ensure that when our customers put on Pnuma, they’re prepared for anything Mother Nature can throw at them. We are so confident in our gear that we guarantee every piece of it for life.
We may not be the biggest brand, but we are relentless in our pursuit of being the best.