POSITION SUMMARY:

The Service Now Developer plays a key role in the development and maintenance of the Service Now ITSM and ITOM deployments at Bass Pro.  The successful candidate will be able to complete assignments independently while managing customer expectations. Collaboration, strong interpersonal skills, process and workflow-minded, creative and solution orientation, and a passion for working in a fast-paced environment with the ability to pivot is a must. Using Service Now best practices, translate business requirements to implement technical solutions while working with standard design principles. 

ESSENTIAL FUNCTIONS:

• Translates business requirements to implement technical solutions while working with standard design principles.

• Drives process optimization, efficiencies and productivity using automation and the integration plug-ins to third party applications.

• Produces high-level and/or detailed design requirements that can be managed through a backlog and implemented using ServiceNow best practices.

• Effectively works with stakeholders both internally and externally to identify and formulate workflow solutions to improve business and technology processes.

• Estimates development effort for set requirements aligning to business priorities.

• Acts as a mentor to support less experienced colleagues and drive adoption.

• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:  Bachelor’s Degree in Business, Computer Science, or related program

• Certificate(s) or License(s): ITIL Foundations, Certified Application Developer, Certified System Administrator

• Experience: 4+ years of experience in Service Now design, optimization, and development

KNOWLEDGE, SKILLS, AND ABILITY:

• Demonstrated experience working with workflows in ITSM and ITOM areas of the ServiceNow platform

• Experience gathering requirements and translating business needs into Service Now workflows

• Strong analytical skills, communication, and presentation skills

• Experience in working in an Agile, Scrum environment

TRAVEL REQUIREMENTS:

• Up to 15%, unless located in Springfield, MO.

PHYSICAL REQUIREMENTS:

• Regular computer work and sitting

• Occasional walking and sitting

• Seldom lifting, up to 50lbs

INDEPENDENT JUDGEMENT:

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.