The Service Now Developer plays a key role in the development and maintenance of the Service Now ITSM and ITOM deployments at Bass Pro. The successful candidate will be able to complete assignments independently while managing customer expectations. Collaboration, strong interpersonal skills, process and workflow-minded, creative and solution orientation, and a passion for working in a fast-paced environment with the ability to pivot is a must. Using Service Now best practices, translate business requirements to implement technical solutions while working with standard design principles.
Translates business requirements to implement technical solutions while working with standard design principles.
Drives process optimization, efficiencies and productivity using automation and the integration plug-ins to third party applications.
Produces high-level and/or detailed design requirements that can be managed through a backlog and implemented using ServiceNow best practices.
Effectively works with stakeholders both internally and externally to identify and formulate workflow solutions to improve business and technology processes.
Estimates development effort for set requirements aligning to business priorities.
Acts as a mentor to support less experienced colleagues and drive adoption.
ALL OTHER DUTIES AS ASSIGNED
Minimum Degree Required: Bachelor’s Degree in Business, Computer Science, or related program
Certificate(s) or License(s): ITIL Foundations, Certified Application Developer, Certified System Administrator
Experience: 4+ years of experience in Service Now design, optimization, and development
KNOWLEDGE, SKILLS, AND ABILITY:
Demonstrated experience working with workflows in ITSM and ITOM areas of the ServiceNow platform
Experience gathering requirements and translating business needs into Service Now workflows
Strong analytical skills, communication, and presentation skills
Experience in working in an Agile, Scrum environment
Up to 15%, unless located in Springfield, MO.
Regular computer work and sitting
Occasional walking and sitting
Seldom lifting, up to 50lbs
Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at firstname.lastname@example.org.
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors. Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.