Guest Service Attendants are required to work closely with the Front Desk Staff, Management and other hotel departments in providing exceptional guest service including but not limited to guest luggage assistance, deliveries/runner, Courtesy Shuttle Driver, local information source and other misc. needs as required.
Essential duties and responsibilities include the following:
In order to perform this position successfully, the individual must be able to perform the essential duties outlined above satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Education and/or Experience: Highschool Diploma or equivalent and/or three to six months of related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and/or procedure manuals. Ability to write routine reports and written correspondence. Ability to speak effectively to guest, employees and vendors.
Mathematical Skills: Elementary knowledge level required. Ability to add, subtract, multiply and divide.
Reasoning and comprehension: Ability to apply common sense and understanding in order to carry out instructions furnished in writing, oral, or in diagram form. Ability to deal with problems involving variables in standard situations.
Computer Skills: Basic understanding of the Internet, Outlook, Word, and Excel.
Physical Demands: Must be able to pass a Department of Transportation Physical. Required for driving commercial vehicles (Courtesy Shuttle). While performing the duties of this position, the Attendant is regularly required to stand/sit for long periods of time; use hands and fingers, handle, feel, reach with arms, speak and hear. Attendant is regularly required to sit while driving, walk, kneel, crouch, stoop, and move with a sense of urgency. Attendant must regularly lift and/or move up to 50lbs and be able to seek assistance with over 50lbs. Vision abilities include close vision, distance vision, depth perception, ability to adjust and focus and be able to drive at night. Position requires the ability to work both indoors and outdoors.
Driving History: Must maintain a safe driving record and report any infractions, tickets or accidents to your manager immediately.
Certificates, Licenses and registrations: Attendants must have the equivalent, or be able to obtain upon hire, a State of Tennessee Class D with an “F” endorsement License or state of residency equivalent.
Availability: Ability to work all shifts including weekends and holidays
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at firstname.lastname@example.org.
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors. Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.