We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.

The L.L.Bean Security Officer/Mobile Responder is responsible for protecting L.L.Bean employees, facilities and physical assets (including the LLB Brand).  Working at various company locations, enforcing company safety and security rules following department standard operation procedures, while utilizing and monitoring provided equipment and software.  Performs specified stationary and patrol duties while touring company property and buildings for the purpose of fire, theft, and vandalism protection.

Responsibilities

• Responds to emergencies and life/safety situations as directed by management and Central Security (i.e. active shooter, fire, burglary, suspicious substances, bomb threats, threats of violence, property damage etc.) Orders building evacuations as necessary.

• Assumes responsibility and control of on-site emergency situations until relieved by management or other proper authority.

• Ensures the safety of all company employees by processing personnel through metal detectors; conducting bag checks to ensure no unauthorized items are brought into buildings; watching security cameras for questionable activity; observing and monitoring employee behavior for potential warning signs; allowing only authorized access; enforcing PPE and other safety protocols; reporting any incidents to leadership; and conducting initial investigations and preparing necessary reports.

• Performs facilities tours, being alert for fire, unauthorized entry, safety risks/hazards, suspicious activity and various types of utility failures.

• Supports Retail as needed with disruptive customers or back-up support for apprehensions.

• Operates and maintains air-sampling equipment and conducts air sampling as requested.

• Conducts access control to key manufacturing buildings through the operation of metal detectors, turnstiles, exception gate while verifying employment and appropriate access.

• Ensures no unauthorized products are removed from property without proper approval. Performs property inspections as necessary.

• Responds to all issues on company property and alarms.

• Escorts employees, including those with protection orders, to their vehicles as requested.

• Provides security presence when requested during emergency and threatening situations, as well as non-emergency events, such as concerts or performances at the Flagship campus.

• Plays key part in the providing customer service by assisting personnel at all levels as needed in various situations by building a positive rapport, building a level of comfort and trust with the employees, ensuring any issues are adequately resolved.

• Contributes to reducing shrinkage by performing bag checks, conducting building patrols, and being an active presence in all areas of the company.

• Must have detailed knowledge of the operational areas and configuration of LL Bean properties to include (telecom rooms, network switches, elevator rooms, risers, fire pump rooms, etc).

• Create incident reports using the reporting software called Mobotour.

• Prepares daily station logs, maintains files and ensures that copies of all reports are forwarded to appropriate management personnel.

• Reports all activity to Central Station.

• Performs parking lot checks and monitors cameras.

• Provides Security Station coverage for breaks and absences.

• Conducts vehicle inspections and operates company vehicles as needed.

Health and Safety Requirement

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired.

Education Level

High School Diploma or GED

Two year degree in related field is preferred

Experience

Minimum Years of Experience 2+

Military or first responder experiences would be optimal

Skills and Qualifications

• Must have a valid driver’s license, clean driving record for the last 3-5 years and able to be cleared to operate company vehicles

• Must pass L.L.Bean background check

• Must possess above average computer skills, including SharePoint, OneNote, Excel, Micro Soft office suite

• Must possess good writing, communication, and organizational skills

• Must be able to work across multiple shifts

• Ability to multi-task and handle stressful situations by maintaining a calm and professional demeanor when responding to all types of emergency situations

• Familiarity with Management of Aggressive Behavior (MOAB) techniques

• Must be able to communicate clearly and be a team player

• Must have outstanding customer service skills and be able to adapt to changing situations and operate in a diverse environment

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.

Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because  the uniqueness of each individual makes L.L.Bean better.