Job Description

Each company at Vista Outdoor has its own unique DNA. We are united by a dedication to superior quality, performance-driven products, and a love of all things outdoors. We are where the rugged outdoors meets modern innovation.

Vista Outdoor is seeking a Desktop Support / Client Services Analyst to provide prompt and courteous IT desktop support to Vista Outdoor employees, contractors and consultants on all company-supported applications and systems by resolving service requests and answering questions concerning equipment, software and peripherals.  In this position you will address all user inquiries and complaints with the highest degree of professionalism and product knowledge.  You will also solicit and gather input from end users, supervisors, managers and executives regarding Vista Outdoor IT’s performance and how Vista Outdoor IT can further serve its customers.  The Desktop Support / Client Services Analyst serves as the “face of IT” to the business and as such exhibits the highest degree of professionalism and customer focus.

MINIMUM QUALIFICATIONS

o    Associate’s Degree/Bachelor’s Degree in Computer Science or related field highly desirable

o    Minimum of three to five (3-5) years’ experience with Windows and Mac administration, software/hardware support and troubleshooting required

o    Excellent proficiency with all Microsoft and Macintosh desktop operating systems (within current Microsoft/Mac support lifecycle)

o    Excellent proficiency with all Microsoft Office and other standard desktop applications

o    Strong working knowledge of desktop and laptop functionality

o    Active experience/certification in Information Technology Information Library (ITIL)

o    Extensive knowledge of client computer hardware (specifically Dell and Macintosh)

o    Working knowledge of a range of diagnostic utilities to support effective service

o    Experience with Microsoft desktop and server operating systems

o    Proven track record of providing SLAs and Service Desk deliverables

ESSENTIAL FUNCTIONS

o    Manage queues of service requests generated via email or a self-service portal

o    Oversee the daily performance of computer systems

o    Install computer and telephony equipment, software and peripherals for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software

o    Manage repairs to equipment, software, and peripherals per company specifications, policies and procedures

o    Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support

o    Assist end users with software and hardware training/instruction as needed

o    Assist in the development of user documentation and training materials

o    Perform routine and preventative maintenance on printers, copiers and scanners

o    Maintain supplies for Vista Outdoor IT-supported printers and copiers using company-approved vendors

o    Escalate critical issues through appropriate channels

o    Provide remote support for end users at other Vista Outdoor locations

o    Provide computer/telephone orientation to new Site Support Services staff members

o    Provide input on company application purchases

o    Travel may be required

SPECIFIC REQUIREMENTS OF THE POSITION

o    Superior customer service focus

o    Excellent verbal, written and interpersonal communication skills

o    Effectively communicates instructions and technical information in a clear, precise and understandable manner

o    Ability to present ideas in business-friendly and user-friendly language

o    Ability to maintain a high level of flexibility and to learn and support new applications

o    Excellent analytical, troubleshooting and problem-solving skills

o    Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with all departments and employees

o    Strong multi-tasking and task prioritization skills

o    Self-motivated and self-directed with the ability to work with little supervision

o    Attention to detail and accuracy

o    Ability to lift up to 40 pounds: lifting and transporting of moderately heavy objects, such as computers and peripherals

o    Ability to conduct research into issues and products as required

o    Available for a 40-hour on-site work week with on-call availability on an as needed basis

o    Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

ADDITIONAL DESIRABLE QUALIFICATIONS

Experience maintaining and troubleshooting Audio/Video systems Basic understanding of outside telephony and Cisco VOIP systems

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.