CUSTOMER CARE REPRESENTATIVE - New Fishing Industry Job Opportunities
Simms Fishing Products
Bozeman, MT, USA
Fly Fishing Industry
The Simms organization is growing and we’re looking to fill a Customer Care Representative position. This is a full-time, in-house position, based in Bozeman, Montana.
In this role, the Customer Care Representative will provide superior customer experiences with our professional guides, dealers and consumers at every touch point, creating brand loyalty through expert-level product recommendations, advice and guidance on all things Simms – this is the ‘go to’ for finding solutions for any and all situations that may occur, with a win-win solution as the ultimate goal.
This role will work with all types of Simms customers, ranging from Guides to consumers and dealers, handling all inbound order processing, product recommendation and post-sale activities, such as product returns and warranty needs.
Outcomes of this role include:
Efficiently handles order fulfillment through all three channels in a timely manner with the highest level of accuracy
Able to provide expert-level product knowledge to a variety of anglers, regardless of experience levels, and sell them into the right product based on their personal needs and goals and recommend appropriate care and maintenance
Effectively balances a variable workload, shifting when necessary to meet the demands of the department and company
Maintains a high level of professionalism while on the phone or communicating via email
Diligently utilizes and understands Simms’ inventory management system, contact center and ticketing management system as well as individual channel ordering sites and associated features
Looks for opportunities to improve overall customer experience by identifying and contributing to process improvements
Successful candidates should possess:
Strong customer service experience, preferably in the outdoor industry via retail or in-house sales/service
Solid communication skills, both written and verbal
Ability to problem solve and actively listen with a focus on win-win solutions
Capacity to task switch quickly and efficiently, balancing a large inbound phone/email workload
Technical aptitude with inventory management systems, Excel and other programs used to track, manage and process orders, product returns and inventory assessment
Ability to quickly learn and understand the full product line, fabric technologies and expertly explain and recommend Simms products to a variety of anglers and experience levels
Simms offers a competitive compensation and benefits package, including: Medical, Dental & Vision Insurance, Health Savings Account, Flexible Spending Accounts, Life, Short-term & Long-term Disability Insurance, 401K Retirement Plan, Paid Holidays & Paid Time Off.
Learn More About Our Team
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Simms Fishing Products is a leader in the fishing industry – driven to create growth and vitality in the community. We build trustworthy and angler-driven products. Our employees communicate openly, keep their commitments and inspire trust. We build for the long haul with products that last and a brand that endures. Our employees are our most important catch.
To be a great fit at Simms, you must embrace the fishing culture and follow our practice to work like we fish – with purpose, passion & curiosity. Be prepared to share your latest fishing adventures.
The Simms Story
Whether you’re a seasoned guide or a kid taking her first cast from the family dock. Whether your home waters are Tokyo Bay or Bristol Bay. Whether you pull a drift boat or tournament-ready rig, Simms is committed to lowering the barriers that stand between the world’s rivers, lakes and open waters and those who hear their call. Because we’ve seen with our own eyes the power our sport has to unite people, relieve stress, develop character, restore watersheds and ease personal suffering. Which is why we believe the more people who pick up a rod and take a cast, the better off we’ll all be.
JOHN SIMMS, VISIONARY GUIDE
Simms was founded in 1980 by visionary angler and longtime river guide John Simms. Having spent decades providing clients with life-changing experiences on the world’s most majestic rivers, John realized the waders available at that time weren’t up to the job of keeping the folks he was guiding dry, comfortable and safe on the river. Never mind the guides who, as he did, lived and breathed the sport 150+ days a year. So, he set about creating products worthy of a new generation of anglers who, like him, wanted to get out on the water earlier and stay out longer in any weather.
By the late 80's, John had put his namesake products on the map as the most rugged and dependable waders in the sport. Having set the company on the right path, he was ready to spend more time on the rivers he loved. After all, it was the reason he built those waders in the first place. At the same time, he wanted to ensure Simms would continue to craft the type of high-quality products the brand had become known for and anglers had come to depend on.
K.C. WALSH, REMAKING AN INDUSTRY
In 1993 K.C. Walsh, a lifelong angler raised in a multi-generational fishing family, combined two of his passions, fishing and guiding companies to realize their full potential. K.C. had spent his career helping companies grow and flourish as a management consultant. With K.C.’s rare combination of devotion to the sport and deep management experience, those close to the deal knew Simms would thrive. And thrive it has. In the almost 25 years under K.C.’s leadership, the quality of Simms products has continued to improve, the workforce has continued to grow and the product line has continued to expand.
K.C.’s first order of business back in 1993 was to move Simms' Headquarters to Bozeman, Montana. Relocating to Bozeman put Simms a stone’s throw from some of the most legendary fishing rivers in the world. And where there’s great fishing, there are great fishermen. Simms taps into the experience of these expert anglers, employing them at every level and in every role, from designers, developers and product managers, to wear testers, consultants and craftspeople.
GORE-TEX® WADERS MADE IN BOZEMAN, MONTANA
That first year also saw the release of Simms’ first-ever waterproof, breathable wader featuring GORETEX® construction. The wader was a groundbreaking success and would prove to be the beginning of a long and productive partnership between Simms and W.L. Gore & Associates. Since then, Simms has become known as a place the fishing industry looks for the latest advances in GORE-TEX technology.
In 2012, Simms expanded its presence in Bozeman with a new 60,000 square-foot facility housing its corporate headquarters and wader production facility. The expansion has provided elbow room to drive product development, solidified Simms as the sole fishing wader manufacturer in the USA and showcases our unwavering commitment to high quality, U.S.-based manufacturing. Today, Simms is recognized as a global leader in the fishing industry and employs more than 180+ at its Bozeman headquarters.