Jan 06, 2021

CUSTOMER CARE REPRESENTATIVE - New Fishing Industry Job Opportunities

  • Simms Fishing Products
  • Bozeman, MT, USA
Full time Fishing Industry Fly Fishing Industry Outdoor Industry Apparel Customer Service Entry Level Sales

Job Description

The Simms organization is growing and we’re looking to fill a Customer Care Representative position. This is a full-time, in-house position, based in Bozeman, Montana.

In this role, the Customer Care Representative will provide superior customer experiences with our professional guides, dealers and consumers at every touch point, creating brand loyalty through expert-level product recommendations, advice and guidance on all things Simms – this is the ‘go to’ for finding solutions for any and all situations that may occur, with a win-win solution as the ultimate goal.

This role will work with all types of Simms customers, ranging from Guides to consumers and dealers, handling all inbound order processing, product recommendation and post-sale activities, such as product returns and warranty needs.

Outcomes of this role include:

  • Efficiently handles order fulfillment through all three channels in a timely manner with the highest level of accuracy
  • Able to provide expert-level product knowledge to a variety of anglers, regardless of experience levels, and sell them into the right product based on their personal needs and goals and recommend appropriate care and maintenance
  • Effectively balances a variable workload, shifting when necessary to meet the demands of the department and company
  • Maintains a high level of professionalism while on the phone or communicating via email
  • Diligently utilizes and understands Simms’ inventory management system, contact center and ticketing management system as well as individual channel ordering sites and associated features
  • Looks for opportunities to improve overall customer experience by identifying and contributing to process improvements

Successful candidates should possess:

  • Strong customer service experience, preferably in the outdoor industry via retail or in-house sales/service
  • Solid communication skills, both written and verbal
  • Ability to problem solve and actively listen with a focus on win-win solutions
  • Capacity to task switch quickly and efficiently, balancing a large inbound phone/email workload
  • Technical aptitude with inventory management systems, Excel and other programs used to track, manage and process orders, product returns and inventory assessment
  • Ability to quickly learn and understand the full product line, fabric technologies and expertly explain and recommend Simms products to a variety of anglers and experience levels

 

Simms offers a competitive compensation and benefits package, including:  Medical, Dental & Vision Insurance, Health Savings Account, Flexible Spending Accounts, Life, Short-term & Long-term Disability Insurance, 401K Retirement Plan, Paid Holidays & Paid Time Off.

 

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Company Address

177 Garden Drive 59718 Bozeman, Montana

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