CUSTOMER SUPPORT SPECIALIST/ INTERNAL SALES REPRESENTATIVE - New Firearms Industry Job Opportunity
Beretta USA Corp.
The objective of the Internal Sales Representative is to provide quality customer service for commercial accounts to increase sales and profits for BUSA. Responsibilities include; coordinating communications between customer and field representative, processing direct accounts, stimulating sales, and providing quantitative support for management.
Process direct accounts within territory.
Receive and proof incoming orders for pricing, discounts and terms.
Process documents to record required sales information.
Operate computer terminal to input orders and review orders for errors or omissions.
Arrange for allocation of product according to fixed shipment schedules and provide assistance if needed.
Stimulate sales by highlighting marketable product qualities by calling on regular or prospective customers to solicit orders or suggesting alternative products to meet customers' satisfaction when desired product is not available.
Answer customer's questions concerning product by telephone or mail.
Evaluate product flow and move into the market by coordinating with the sales representatives in the field.
Troubleshoot at various departments such as warehouse, shipping, accounting and production to meet daily goals and customer's needs.
Provide sales information and sales history by obtaining data from several sources.
Coordinate and administer the Show/Blem Program.
Provide quantitative sales support for management.
Provide sales information and history.
Update and analyze sales and budget reports.
Interface with production in the analysis and administration of purchase order reports.
Administrate return merchandise authorization system with the cooperation of receiving and warehouse.
Maintain and organize distributor agreements.
Implement other projects as requested by management.
May promote products at trade shows and conferences by attending as a representative for BUSA.
Answer questions from the general public concerning product.
Perform other duties as assigned.
Job is performed in a professional group office environment.
Utilization of PC and main frame computer system.
Knowledge of firearms preferred.
Knowledge of software applications required.
Knowledge of basic accounting principles preferred.
Excellent communication skills; oral and written.
Ability to work independently and investigate and resolve customer problems with deliveries.
Problem solving skills required.
Computer proficiency – Word, Excel, Access, PowerPoint. JDEdwards preferred.
Customer Service experience preferred.
Bachelor’s degree preferred.
Experience in a customer service/sales environment required.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
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Welcome and thank you for your interest in pursuing a career with Beretta U.S.A. Corp. At Beretta we pride ourselves in offering a professional, challenging and exciting work environment where each employee has plenty of opportunities to make a difference and grow with the company.
Since 1526, working at Beretta has meant sharing a passion for what we do, being committed to quality and helping maintain the company on the cutting edge of technology, quality and progress. Therefore, skills, experience, commitment and initiative are all qualities that are appreciated and rewarded at Beretta.
Please take a moment to read about the traditions and the benefits that you would enjoy as a Beretta employee.
We look forward to welcoming you aboard!
Beretta is an Equal Opportunity Employer.
More about Beretta's recruiting process Beretta does not accept unsolicited resumes and/or resumes that do not clearly identify any currently open position. Candidates must meet the minimum requirements for the position in order to be considered applicants. Applicants will be contacted only if an interview is in the process of being scheduled. Due to the very high volume of resumes we receive, Beretta does not accept telephone inquiries.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Beretta, please call 301-283-2191 ext. 1250 or e-mail us at EmployMe@berettausa.com.
Beretta U.S.A. Benefits HOLIDAYS The company provides 10 paid holidays each year.
PAID SICK DAYS 40 hours of paid sick leave per year (during the first year of employment sick leave is accrued at the rate of 4 hours per month beginning the first month after 30 days of service).
Years of Service Vacation 1-4 years 80 hours 5-9 years 120 hours 10 or more years 160 hours
INSURANCE Beretta provides a comprehensive health insurance package that includes a Medical, Dental, Vision and a Prescription Drug Plan. Benefits begin the first of the month following 3 months of continuous full-time service for non-exempt (hourly) employees and the first of the month following the date of hire for exempt (salaried) employees. Life Insurance is valued at two times the annual base wage. Long and Short-Term Disability Insurance eligibility begins at one year of continuous full-time service.
TUITION REIMBURSEMENT Tuition reimbursement for job related courses are available after 3 months of full-time regular service. Beretta will reimburse 85% tuition, laboratory and registration fees upon successful completion of course for qualified educational programs.
BERETTA USA CORPORATION 401(k) AND PROFIT SHARING PLAN The Plan's 401(k) contributions consist of salary deferral compensations made by employees and a contribution made by Beretta which equals 3% of compensation.
Eligibility All employees of Beretta U.S.A., except leased employees, are eligible to participate in the Plan. You become a participant in the Profit Sharing portion of the Plan on your date of hire. You become a participant in the 401(k) portion of the Plan after you complete 1 year of service.
Years of Service A year of service is a 12 month period in which you have 1000 hours of service.
Profit Sharing Contribution Beretta makes a discretionary contribution based on profits. Employees who complete a year of service during the Plan Year share in the Profit Sharing Contribution.
Beretta U.S.A. Traditions Annual Attendance Lotto After 1 year of service and meeting the attendance qualifications three (3) employees are randomly chosen to receive a monetary award each December.
Turkey Drive As a token of our appreciation each November each employee receives a Turkey to celebrate the Thanksgiving Holiday.
Children's Holiday Party The children of all Beretta U.S.A. employees are invited to attend a Holiday Party given every December at the Beretta U.S.A. Accokeek, MD facility.