Nov 02, 2020

CUSTOMER SUPPORT SPECIALIST/ INTERNAL SALES REPRESENTATIVE - New Firearms Industry Job Opportunity

  • Beretta USA Corp.
  • Accokeek, Maryland
Full time Firearms Industry Admin-Clerical Customer Service Entry Level Sales

Job Description

JOB SUMMARY/OBJECTIVE:
 

The objective of the Internal Sales Representative is to provide quality customer service for commercial accounts to increase sales and profits for BUSA. Responsibilities include; coordinating communications between customer and field representative, processing direct accounts, stimulating sales, and providing quantitative support for management.
 

ESSENTIAL JOB FUNCTIONS:
 

Process direct accounts within territory.
 

Receive and proof incoming orders for pricing, discounts and terms.
 

Process documents to record required sales information.
 

Operate computer terminal to input orders and review orders for errors or omissions.
 

Arrange for allocation of product according to fixed shipment schedules and provide assistance if needed.
 

Stimulate sales by highlighting marketable product qualities by calling on regular or prospective customers to solicit orders or suggesting alternative products to meet customers' satisfaction when desired product is not available.
 

Answer customer's questions concerning product by telephone or mail.
 

Evaluate product flow and move into the market by coordinating with the sales representatives in the field.
 

Troubleshoot at various departments such as warehouse, shipping, accounting and production to meet daily goals and customer's needs.
 

Provide sales information and sales history by obtaining data from several sources.
 

ESSENTIAL JOB FUNCTIONS:
 

Coordinate and administer the Show/Blem Program.
 

Provide quantitative sales support for management.
 

Provide sales information and history.
 

Update and analyze sales and budget reports.
 

Interface with production in the analysis and administration of purchase order reports.
 

Administrate return merchandise authorization system with the cooperation of receiving and warehouse.
 

Maintain and organize distributor agreements.
 

OTHER JOB FUNCTIONS:
 

Implement other projects as requested by management.
 

May promote products at trade shows and conferences by attending as a representative for BUSA.
 

Answer questions from the general public concerning product.
 

Perform other duties as assigned.
 

WORKING CONDITIONS\PHYSICAL DEMANDS:
 

Job is performed in a professional group office environment.
 

Utilization of PC and main frame computer system.
 

QUALIFICATIONS/ABILITIES:
 

Knowledge of firearms preferred.
 

Knowledge of software applications required.
 

Knowledge of basic accounting principles preferred.
 

Excellent communication skills; oral and written.
 

Ability to work independently and investigate and resolve customer problems with deliveries.
 

Problem solving skills required.
 

EXPERIENCE\EDUCATION:
 

Computer proficiency – Word, Excel, Access, PowerPoint. JDEdwards preferred.
 

Customer Service experience preferred.
 

Bachelor’s degree preferred.
 

Experience in a customer service/sales environment required.
 

 
 

  

  

  

  

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

 

 
 
 
 
 
 
 
 
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Company Address

17601 Beretta Dr, Accokeek, MD 20607

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