Job Description

Bushnell has been the industry leader in high-performance sports optics for more than 70 years. Our guiding principle is to provide the highest quality, most reliable and affordable sports optics products on the market. Our product lines enhance the enjoyment of every outdoor pursuit from spectator sports, nature study, hunting, fishing and birding to stargazing. Indoors, binoculars bring the audience closer to the action in fast-moving sports or the fine arts at theaters and concerts. Bushnell is the most recognized and reputable sports optics brand in the world.

Our Overland Park, KS location is seeking a Customer Service Representative to join our talented team.

Responsibilities

• Order entry for POs received via phone, email, and regular mail, with 100% accuracy

• Manage EDI & B2B batches for timely processing of purchase orders

• Ability to manage orders/RA’s/Credits across different ERP systems in a timely manner

• Adhering to SOX compliance with all processes

• Direct communication with our account base and Sales to deliver highest level of customer service possible

• Provide reporting and backorder information to customers and sales reps as requested

• Effectively present information and respond to questions from management and team members.

• Manage reports to facilitate timely release of orders for shipping

• Researching account chargebacks and determining processes to eliminate chargebacks

• Researching shipping issues and working with Distribution Center to resolve and determine root cause for prevention.

• Demonstrate initiative and problem-solving skills

• Processing all necessary activities within 3rd party portals

• Provide backup customer service

• Other duties and responsibilities as assigned

Qualifications

• Bachelor’s degree preferred, or a combination of education and 2-4 years of Customer Service experience

• Strong verbal and written communication and interpersonal skills

• Knowledge of outdoor products and industry preferred

• Prior experience working with AS400, Max and Microsoft Office programs a plus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Alternate hours may be required to meet account needs

• Non-smoking office environment.

• Requires both verbal and written communication with our customers, and face-to-face contact with others in the company.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

At this time, Vista Outdoor is closely monitoring the developments on the Occupational Safety and Health Administration (OSHA) COVID-19 workplace rule regarding COVID-19 vaccination or testing. You will not be asked any questions regarding these items during application.