The objective of the Technical Support Representative (TSR) is to perform multi-faceted duties as both a customer support specialist and gunsmith. These duties entail: resolving customer service issues, including firearms technical and repair inquiries, consumer-direct retail customer issues, making recommendations to customers regarding selection/purchasing of Beretta products, use and care of Beretta products after purchase and servicing firearms. As required, attends shooting events/shows and provides customer support and gunsmith support. Initially performs gunsmithing duties in an apprenticeship role with the potential to advance to a master gunsmith role.
ESSENTIAL JOB FUNCTIONS:
Responds to telephone, mail, email, and fax inquiries involving products, services, and accessories.
Makes recommendations as to the type of firearms/ammunition to be purchased or used.
Assists customers in returning firearms for repair by providing shipping, packing and other instructions.
Performs gunsmithing duties under the supervision of the Service Department.
Performs gun “check-in” functions in support of the service department
Attends shooting events and shows in both a technical support and gunsmithing role.
Assists with other projects as required.
Extensive knowledge and use of firearms strongly preferred.
Excellent customer communication and problem-solving skills.
Ability to coordinate, communicate and resolve issues that involve other company departments and communicate the resolution back to the customer.
Ability to work weekends and overtime when necessary.
Ability to travel up to 10% required.
Minimum of 1-year customer service experience
Experience with the function/handling of firearms and ammunition strongly preferred.
Minimum of 1-year experience with the sporting goods industry.
High school diploma or GED required.
Gunsmith experience preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, stoop, reach and may occasionally lift and/or move up to 50 pounds. Manual dexterity is needed to perform intricate repairs and disassemble/reassemble firearms.
Work is performed in a professional group office environment with potential requirements of performing duties in a warehouse/shop environment
Hiring is contingent upon eligibility to work in the U.S.
Beretta USA, Corp. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.
Welcome and thank you for your interest in pursuing a career with Beretta U.S.A. Corp. At Beretta we pride ourselves in offering a professional, challenging and exciting work environment where each employee has plenty of opportunities to make a difference and grow with the company.
Since 1526, working at Beretta has meant sharing a passion for what we do, being committed to quality and helping maintain the company on the cutting edge of technology, quality and progress. Therefore, skills, experience, commitment and initiative are all qualities that are appreciated and rewarded at Beretta.
Please take a moment to read about the traditions and the benefits that you would enjoy as a Beretta employee.
We look forward to welcoming you aboard!
Beretta is an Equal Opportunity Employer.
More about Beretta's recruiting process Beretta does not accept unsolicited resumes and/or resumes that do not clearly identify any currently open position. Candidates must meet the minimum requirements for the position in order to be considered applicants. Applicants will be contacted only if an interview is in the process of being scheduled. Due to the very high volume of resumes we receive, Beretta does not accept telephone inquiries.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Beretta, please call 301-283-2191 ext. 1250 or e-mail us at EmployMe@berettausa.com.
Beretta U.S.A. Benefits HOLIDAYS The company provides 10 paid holidays each year.
PAID SICK DAYS 40 hours of paid sick leave per year (during the first year of employment sick leave is accrued at the rate of 4 hours per month beginning the first month after 30 days of service).
Years of Service Vacation 1-4 years 80 hours 5-9 years 120 hours 10 or more years 160 hours
INSURANCE Beretta provides a comprehensive health insurance package that includes a Medical, Dental, Vision and a Prescription Drug Plan. Benefits begin the first of the month following 3 months of continuous full-time service for non-exempt (hourly) employees and the first of the month following the date of hire for exempt (salaried) employees. Life Insurance is valued at two times the annual base wage. Long and Short-Term Disability Insurance eligibility begins at one year of continuous full-time service.
TUITION REIMBURSEMENT Tuition reimbursement for job related courses are available after 3 months of full-time regular service. Beretta will reimburse 85% tuition, laboratory and registration fees upon successful completion of course for qualified educational programs.
BERETTA USA CORPORATION 401(k) AND PROFIT SHARING PLAN The Plan's 401(k) contributions consist of salary deferral compensations made by employees and a contribution made by Beretta which equals 3% of compensation.
Eligibility All employees of Beretta U.S.A., except leased employees, are eligible to participate in the Plan. You become a participant in the Profit Sharing portion of the Plan on your date of hire. You become a participant in the 401(k) portion of the Plan after you complete 1 year of service.
Years of Service A year of service is a 12 month period in which you have 1000 hours of service.
Profit Sharing Contribution Beretta makes a discretionary contribution based on profits. Employees who complete a year of service during the Plan Year share in the Profit Sharing Contribution.
Beretta U.S.A. Traditions Annual Attendance Lotto After 1 year of service and meeting the attendance qualifications three (3) employees are randomly chosen to receive a monetary award each December.
Turkey Drive As a token of our appreciation each November each employee receives a Turkey to celebrate the Thanksgiving Holiday.
Children's Holiday Party The children of all Beretta U.S.A. employees are invited to attend a Holiday Party given every December at the Beretta U.S.A. Accokeek, MD facility.