9 Firearms Industry jobs

SG has a fantastic opportunity! We are currently looking for seasoned Customer Experience Associates to join our Customer Experience Department. On this position the Customer Experience Associate will be responsible for engaging in customer interactions, both via inbound phone calls as well as offline activities, including but not limited to processing holds and responding to customer emails. This position requires the associate to create a great customer experience through each interaction while focusing on first call resolution. Other responsibilities include:   Provide a first class experience to customers in our inbound call center contacting us to place their orders or resolve any concerns   Conduct offline service activities, including but not limited to responding to customer emails and processing holds   Recognize trends in customer complaints and notify supervisors. Provide recommendations for continuous process...

Requisition ID: 1202 JOB SUMMARY/OBJECTIVE The eCommerce Specialist is responsible for handling the day-to-day operations of Beretta USA’s eCommerce site.  This role focuses on product launches, product maintenance, cross merchandising strategies and driving best in class operational standards.  It oversees local coordination, testing, and on-going support and maintenance of Beretta USA’s e-com website.   ESSENTIAL JOB FUNCTIONS Responsible to support daily operations including new product uploads, site merchandising, fraud monitoring and ensuring inventory levels are maintained Actively participates in the management of the online catalog, liaison with digital, marketing and product merchandising teams Monitors and reports on key metrics of overall e-commerce activity (sales, stock, traffic, returns and other KPI’s) Identifies e-commerce trends in order to develop proposals for sales and service...

Director of Marketing Communications Salary Accokeek, MD, US Requisition ID: 1193     JOB SUMMARY/OBJECTIVE The Director of Marketing Communication is a senior level role for an action-oriented leader, who knows how to execute digital and creative input across multiple channels including traditional media, digital properties, video communications, social and influencer activations, and brand partnerships.   The successful candidate will lead internal and external relationships and will need the gravitas to operate at senior levels of the organization, so experience managing and influencing multiple stakeholders will put you in good stead to ensure alignment, understanding, and buy-in. This role is responsible for developing and executing strategic communications initiatives to increase awareness of and affinity for the Beretta brand and its full line of products including firearms, clothing, and...

JOB SUMMARY/OBJECTIVE The Sr. Product Design Engineer is responsible for all matters related to product (firearm) design and transition into production. This includes research and development, design, improvement, problem solving, failure analysis, testing, procedures, internal communication & documentation, supplier interface during development, project management, project budgeting, and product cost tracking.  ESSENTIAL JOB FUNCTIONS   ·  Manage product development programs/projects and ensure that safety, cost, quality, and schedule are established and maintained  · Responsible for the development of new product families and expansion of existing product  · Manage various projects supporting internal stage gate development process  · Develop test plans, conduct, manage, and control product testing in support of R&D Quality/Test personnel  · Partner with Product...

Requisition ID: 1197 JOB SUMMARY/OBJECTIVE Performs professional level duties related to Human Resources, including responsibilities in the following functional areas: employee relations, recruitment, compliance, leave administration, benefits administration and events/recognition. Assists the Human Resources Manager to ensure operational effectiveness and exceptional customer service to the employee population of Beretta.   This position description includes but is not limited to the following: ESSENTIAL JOB FUNCTIONS Performs routine tasks for the HR Department, including but not limited to answering phone calls, file maintenance and compliance, drafting correspondence, employment verifications, employment poster updates, greeting guests and handling employment-related inquiries, and filing  Partners with employees and management to administer and communicate various Human Resources plans, policies, procedures, laws, standards and...

Requisition ID: 1201 JOB SUMMARY/OBJECTIVE The Talent Manager is responsible for leading organizational wide efforts to attract, select, develop and retain best in industry talent. Focuses on designing and implementing talent management processes that are data-driven and aligned with the organization’s strategic objectives. This position works closely with human resources and business leaders to identify and create strategic solutions that improve talent acquisition, talent management and performance management initiatives. ESSENTIAL JOB FUNCTIONS • Partners with human resources and business leaders to design, develop and execute effective talent management programs to achieve business goals related to recruitment, retention, career progression and succession planning • Analyzes talent metrics and provides data to inform human capital strategies • Manages the performance management process, including but not limited to creating...

Full Time Regular Indirect Hourly Accokeek, MD, US Requisition ID: 1183   Salary Range: Up to 40000.0000 (USD) Hourly   JOB SUMMARY/OBJECTIVE: The Gunsmith will provide repair or alteration service on firearms in order to comply with manufacturing warranty, customer satisfaction or specifications. Responsibilities involve modifying firearms, occasional part fabrication, heat treating, welding and soldering of parts, barrel replacements and adjusting firearms for proper head spacing or chambering. Responsible for repair or replacement of various types of stocks and forends, and the recognition of a variety of gun parts, their stocks, and their interchangeability among various models. This position will be highly supervised as the successful candidate becomes familiar with repairs and safety procedures.   ESSENTIAL JOB FUNCTIONS: Repairs gun components such as slides, barrels and frames.  Reworks...

Firearms Service Manager Full Time Regular Salary Accokeek, Maryland Requisition ID: 1179    JOB SUMMARY/OBJECTIVE:    The objective of the Firearms Service Manager is to ensure timely, accurate and efficient firearms servicing to Beretta’s customers.      ESSENTIAL JOB FUNCTIONS:    Establish and maintain Beretta service objectives. Constantly monitor service objectives and take corrective action when service objectives are not being met.    Function as the Beretta Consumer Service Advocate to resolve issues between consumers and service centers.    Determine, develop, tailor and maintain the most effective and efficient service structure to support Beretta service objectives.   Establish and maintain oversight over outsourced service centers to ensure that national customer service objectives are being...

JOB SUMMARY/OBJECTIVE: The objective of the Technical Support Representative (TSR) is to perform multi-faceted duties as both a customer support specialist and gunsmith. These duties entail: resolving customer service issues, including firearms technical and repair inquiries, consumer-direct retail customer issues, making recommendations to customers regarding selection/purchasing of Beretta products, use and care of Beretta products after purchase and servicing firearms.  As required, attends shooting events/shows and provides customer support and gunsmith support. Initially performs gunsmithing duties in an apprenticeship role with the potential to advance to a master gunsmith role.   ESSENTIAL JOB FUNCTIONS: Responds to telephone, mail, email, and fax inquiries involving products, services, and accessories. Makes recommendations as to the type of firearms/ammunition to be purchased or used. Assists customers in returning firearms...