Summary:

The Retail Store General Manager guides the store and the team as a whole to provide Legendary Customer Service thereby increasing the sales and profitability of the store for the benefit of the company.  The GM implements strategies and policies and procedures to maximize the efficiency of the operations of the store and partners with retail operations in Canada and the US to identify and implement best practices while advocating their use across the Canadian division.

Responsibilities:

• Coaching, training, motivating and inspiring the team to take care of the customer and give Legendary Customer Service at all times.
• Guide and administer the affairs of the Retail store in keeping with sound business practices and the objectives of the organization to ensure profitable operations and positive cash flows.
• Responsible for the annual operating budget of the store.
• Ensure compliance with regulatory authorities including Canadian Firearms Centre.
• Coach and train the senior management team to help them grow and succeed and to contribute to succession planning.
• Facilitate ongoing change for continuous improvement in the store and company-wide including communication, gaining support from the store leadership team, and driving the execution of new programs.
• Partner with Human Resources to encourage employee engagement and employee development. Manage employee performance and disciplinary actions in accordance with corporate policies and processes.
• Efficiently manage and control fixed assets of the retail location to ensure they maintained in top quality condition and are protected from loss and obsolescence by developing, implementing and administering policies and procedures that control the use of assets and provide for regular and periodic maintenance;
• Maintain good and regular communication with the retail management team, retail staff, and corporate partners.
• Provide regular written and oral reports on the monthly operations of the store, interpreting financial statements, reporting on correspondence and activities and advising on policies and future planning.

Qualifications:

• 3 - 5 years of management experience with strong emphasis on big box retail management;
• Knowledge of and experience in a computerized environment, including the operation and administration of a Point of Sale (POS) and inventory management computer systems;
• Strong financial management skills including the ability to review and analyze financial statements;
• Excellent leadership and management skills including the ability to recruit, hire, train, motivate, evaluate, discipline, and develop staff;
• Good interpersonal skills including the ability to communicate effectively both verbally and in writing;
• Proficient in office software packages (word processing, spreadsheets, Internet, e-mail, etc.) MS Office preferred;
• Knowledge and/or experience in outdoor activities and associated products is preferred.
• Ability to obtain a CFC PAL license is required.
• Proven ability to work in a dynamic, continuous improvement environment.