ABOUT THE POSITION

The Infrastructure Engineer III has design-level subject matter expertise in the full Microsoft 365 suite and Microsoft Exchange. This position provides deep technical expertise in the design, build, and lifecycle support of the organizational collaboration platforms within the Microsoft 365 portfolio and Microsoft Exchange, including Teams, SharePoint and Email. Installs, supports, and maintains core collaboration solutions and mailflow along with dependent ecosystems such as application deployment, 3rd party integrations and security policy adherence. Evaluates and recommends improvements and upgrade cycles covering the entire M365 and Exchange environment. Performs technical analyses of supported solutions using various diagnostic tools in support of efficient operations. Provides escalation support for end user support teams for supported systems.

HOW YOU WILL MAKE A DIFFERENCE

• Supports cloud/private infrastructure for global M365 and Exchange configuration management, security and 3rd party app integration. Provides lifecycle management for supported systems.
• Designs, builds, supports, and maintains endpoint infrastructure, often in collaboration with other technology and business partners. Designs, implements, and executes disaster recovery and business continuity.
   
• Creates and maintains runbooks, documentation, and other knowledge artifacts. Establishes and maintains service definitions and standards for core services.
   
• Provides monitoring and alerting that produce actionable alerts.
   
• Performs incident response, keep-the-lights-on, and on-call responsibilities.
• Provides capacity planning and management.
   
• Administers and maintains security of operating systems and hardware. Audits execution plans for SOX and PCI compliance.
   
• Provides auditable controls to ensure access to the systems are secure.
   
• Performs other duties as assigned

YOU HAVE

• Bachelor’s degree, applicable certification or equivalent experience.
• Typically requires 3+ years of professional experience, and moderate to expert level proficiency with tools, systems, and procedures required to accomplish the job.
• Moderate to advanced skills leveraging Exchange and M365 suite of Apps.
• Advanced skills troubleshooting and resolving complex mailflow and 3rd party app integrations.
• Strong understanding and knowledge of Active Directory and Entra identity (Groups, Users, Security roles, etc.)
• Experience administering Microsoft Intune a plus but not required

YOU ARE

• Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues.
• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks.
• Knowledge: Working knowledge of the principles, practices and concepts within own job discipline; has broadened capability through practical experience in applying theories.
• Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work.
• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution.
• Impact: Impact is typically limited to the department.
• Leadership: No supervisory responsibilities.

#LI-SA1
#Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.