ESSENTIAL FUNCTIONS:

• Models the BIG Experience in all guest interactions providing genuine Ozarks hospitality and outstanding service

• Processes transactions in an efficient and accurate manner

• Ability to perform opening and closing procedures

• Stays up to date on product knowledge to make accurate to beneficial recommendations to guests

• Stays up to date on resort-wide knowledge to share with guests in a confident and fun manner

• Demonstrates knowledge and insight regarding inventory levels, customer feedback and product requests and can suggest alternate options (SWAT).

• Maintain a high level of cleanliness, safety, and merchandising standards throughout the store.

• Other duties as assigned; reports to Store Manager

• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:    High School Diploma or Equivalent OR working towards

• Preferred Degree:  Choose an item. in ________ (if applicable)

• Certificate(s) or License(s): n/a

• Years of experience: n/a 

KNOWLEDGE, SKILLS, AND ABILITY:

• Customer service skills- Ability to interact with others in an honest, fair, and respectful way, giving others confidence in one's intentions and those of the organization. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks

• Problem Solving/Decision Making- Ability to identify and understand issues, problems, and opportunities, taking self-directed steps to choose a course of action.

• Team-oriented- Ability to collaborate and work with others to develop best practices, coordinate duties, and fulfill guest needs.

PHYSICAL REQUIREMENTS:

Regularly: Standing, Walking, Computer Work and lifting up to 50lbs

Additional Physical Requirements: Basic math skills and cash handling

INDEPENDENT JUDGEMENT:

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.