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RETAIL ASSISTANT STORE MANAGER
As an Orvis Assistant Store Manager, you are responsible for assisting in all management responsibilities of the retail store, including leading the team in the absence of the Store Manager. You help the manager set the tone for how the team delivers consistent, world-class customer service. You help create a store environment that is welcoming, inclusive, and an educational resource for the surrounding community. As an ambassador for the Orvis brand, you demonstrate our core values as you lead by example in a fast paced, dynamic retail environment.
We offer a retail career experience like no other. Our people are our most valuable assets; and we empower our associates to take care of the customer and exceed expectations. To be at their best, we also recognize that our associates need time to recharge and connect with nature. We believe in ensuring our associates have great work/life balance, maintaining store operating hours that focus on our most productive periods, and offering a comprehensive benefits package including:
- Medical, vision, and dental coverage
- 401(k) savings plan
- Paid time off and holiday pay
- Paid Parental Leave
- Generous associate discount, including discount opportunities with other brands
- Incentives for travel
- Rod loaner program
Your Role:
- You empower your team to deliver world-class customer service through empathy, critical thinking, and customer centricity
- You are an ambassador of the brand, aligned with the Orvis Vision, Mission, Core Values, and Culture
- You have a fundamental understanding of core retail metrics and know which levers to pull to drive sales and profitability
- You are entrepreneurial and can leverage assets across Orvis’ omnichannel retail platform
- You communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, and maximize sell-thru by product placement and signage
- You help recruit, develop, train, and coach associates who are bought into the company’s vision and mission, and create a pathway for growth
- Your team feels valued and supported through regular feedback, coaching in-the-moment, positive reinforcement, and acknowledgement from you and the Store Manager.
Who you’ll work with:
The Store Assistant Manager reports to the Store Manager. Position will interface daily with store associates and, when needed, with the District Manager, the Director of Retail Sales and Operations, Human Resources, Store Merchants and Planners, Marketing, Accounting, and Orvis Service Center associates.
We are looking for:
- Independent leaders who can learn on the fly, demonstrate integrity and mutual respect, and create a fun and energetic store vibe
- Excellent retail business acumen including selling skills, and sales analysis
- Skills and confidence to tailor the Orvis brand presentation and merchandising to the unique Store space and floor plan of an individual store
- Familiarity with payroll planning and scheduling
- Ability to handle ambiguity, use sound judgement, and solve problems for customers and associates
- Up-to-date computer skills with the aptitude to learn and utilize business programs as well as the ability to teach these programs to the team
- Physical strength to reach, move, and handle merchandise in high and low areas, lift up to 30 pounds, and the stamina to execute floor sets
- Physical ability to be on feet (standing/walking) for extended periods of time
- Flexibility with schedule including weekend availability
Desired Qualifications:
- Specialty retail experience
- College degree
To access our California Applicant Privacy Notice, follow this link: https://www.orvis.com/california-applicant-notice.html
About Orvis
About Orvis:
In 1856, Charles F. Orvis founded the Orvis Company in Manchester, Vermont, offering superior fly-fishing equipment, and priding himself on customer satisfaction and service. Today, Orvis is the trusted source for the discovery of adventure and the wonder in the natural world. For more than a century and a half we have loved the wild, explored it, and protected it. At our core, we are a fly-fishing and wingshooting brand, inspired by nature, driven by curiosity, and fulfilled by adventure. Each product and the services we offer is rooted in our heritage, inspired by our love of the wild, and backed by superior customer service and a 100% guarantee of satisfaction. Privately owned by the Perkins family since 1965, Orvis is headquartered in beautiful Southwestern Vermont with major operations in Roanoke, Virginia and the United Kingdom. At Orvis, we firmly believe in a company culture that is supportive and inspiring to the individual. It is inherent that Orvis create a workplace atmosphere that allows all our employees to reach their maximum success within the company. Orvis strives to have a workplace where associates will come to work every day being fully engaged in helping the company meet its goal of exceptional customer service while producing profits necessary to be successful long-term. Orvis offers competitive compensation commensurate with scope of responsibilities and experience required; plus a comprehensive benefits package including medical/dental/vision coverage, life insurance, 401K with a company match, generous Associate Discounts, and other excellent benefits. Come join us in a life outdoors. We believe the most meaningful experiences are created by sharing the love of nature and being inspired by its endless possibilities. To learn more and connect with Orvis, please visit us online www.orvis.com.